1. Contact support
Email support@hypa.app with any question about the app, your account or your collection. A person on the Hypa team reads every message, and we aim to reply within two business days.
To help us answer quickly, include the email address or @handle on your account, the device you are using, and a screenshot if something looks wrong.
- General & technical support: support@hypa.app
- Billing & subscriptions: billing@hypa.app
- Safety & abuse reports: safety@hypa.app
- Privacy & data requests: compliance@hypa.app
Hypa is developed and operated by Cyberdune Technologies Pvt. Ltd.
2. Subscriptions & billing
Hypa Pro Yearly is an auto-renewing subscription with a one-year term. The price is shown on the purchase screen before you subscribe. It renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period.
- Subscribe: in the app, open Settings → Upgrade.
- Cancel or manage (iPhone): open the iPhone Settings app → your name → Subscriptions → Hypa. Deleting the app does not cancel the subscription.
- Cancel or manage (Android): Google Play → Payments & subscriptions → Subscriptions → Hypa.
- Restore a purchase on a new or reinstalled device: sign in to the same Hypa account, open Settings → Upgrade and tap Restore Purchases.
- Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com; for Google Play purchases, by Google Play. For a subscription bought on hypa.app, email billing@hypa.app.
3. Your account
- Can't sign in: use the same method you signed up with (Apple, Google or email). For email accounts, tap Forgot your password? on the email sign-in screen.
- Delete your account: in the app, open Settings → Account Details → Delete Account. This permanently removes your account, collection and photos. An active App Store subscription must also be cancelled through Apple, as above.
- Export your collection: email support@hypa.app from your account's address.
4. Safety & reporting
Use Report or Block on any profile, listing or conversation in the app. Reports are reviewed by our team, and we act on objectionable content within 24 hours of it being reported. You can also email safety@hypa.app.
